At Out Griller Shop, we stand behind the quality of our premium grilling equipment and accessories. We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. All items must be in original, unused condition with all tags and packaging intact.

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Cast Iron Cooking products (once used)
  • Cooking Tools that have been unpackaged or used
  • Fuel products of any kind
  • Any products that show signs of use, are damaged due to customer misuse, or are not in original packaging

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. Wait for authorization – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Pack the item securely in its original packaging with all accessories
  5. Include the RMA number clearly on the outside of the package
  6. Ship the package to the address provided in your authorization email
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your returned item:

  • Processing time: 3-5 business days after receipt
  • Refund method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping costs: Original shipping fees are non-refundable

Exchange Processing

For exchanges:

  • We will process your exchange once we receive the original item
  • If the exchange item costs more, you’ll be invoiced for the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method
  • Standard shipping rates apply for exchanged items

Return & Exchange Request Template

Use the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Out Griller Shop Customer Service, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for [return/exchange]: [Please provide details] I have reviewed the return policy and confirm the item is in its original condition with all packaging and tags intact. Please send me the return authorization and instructions at this email address. Thank you, [Your Full Name] [Your Phone Number]

Return Shipping Address

After receiving authorization, please ship your return to:

Out Griller Shop Returns
3761 Drummond Street
Bloomfield, US 07003

Quality Guarantee: We take pride in our premium grilling products. If you receive a defective item, please contact us immediately at [email protected], and we’ll arrange for a replacement at no additional cost to you.