Privacy Policy

By using our Site, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our Site.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our Site:

Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

• Contact details (name, email address, shipping address)
• Payment information (credit card details processed through secure payment gateways)
• Order history and preferences
• Customer service communications

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

• IP address and location data (to determine regional availability of products)
• Browser type and device information
• Pages visited and products viewed
• Site navigation patterns and interaction data

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for our premium grilling equipment
• Communicate with you about products, services, promotions, and events
• Provide customer support and respond to your inquiries
• Improve and optimize our Site and product offerings
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Visa, MasterCard, JCB, PayPal)
• Order fulfillment and shipping carriers
• Marketing and advertising partners
• IT and infrastructure services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your privacy and the security of your information are paramount to us. We implement appropriate technical and organizational measures to protect your personal data, including:

• 256-bit SSL encryption across all transactions
• PCI DSS compliance ensuring industry-standard protection
• Regular security audits and monitoring
• No storage of sensitive payment information on our servers

While we implement safeguards, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request transfer of your personal information to another party
• Objection: Object to processing of your personal information

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

You may also unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. These technologies help us:

• Remember your preferences and shopping cart items
• Understand how you use our Site to improve user experience
• Deliver targeted advertisements about grilling products that may interest you
• Analyze Site traffic and trends

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We may use third-party services such as Google Analytics to help analyze how our Site is used. These services typically use cookies to collect information such as how often users visit the Site and what pages they visit.

7. International Data Transfers

As a global brand serving customers worldwide (excluding Asia and select remote areas), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected according to this Privacy Policy when transferred internationally.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date, and we encourage you to review this Privacy Policy periodically.