Welcome to the Out Griller Shop FAQ page! We’ve compiled answers to the most common questions about our premium grilling products and services. Can’t find what you’re looking for? Our customer support team is always ready to help at [email protected].

Products & Equipment

What types of grills do you offer?
We specialize in a wide range of high-quality grilling equipment including charcoal grills, gas grills, hybrid grills, electric grills, portable grills, built-in grills, modular grill islands, and griddles. We also offer cast iron cooking tools, accessories, apparel, and replacement parts.
Are your grills suitable for beginners?
Absolutely! We offer products for all skill levels, from first-time grillers to professional pit masters. Our portable grills are perfect for beginners, while our modular grill islands and built-in grills cater to serious outdoor cooking enthusiasts.
Do you sell replacement parts for grills?
Yes, we carry a variety of replacement parts to keep your grill in perfect working condition. Browse our “Replacement Parts” section to find what you need.

Ordering & Account

How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
Do I need to create an account to purchase?
While you can checkout as a guest, creating an account allows you to track orders, save shipping preferences, and receive exclusive offers.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all orders.

Shipping & Delivery

Where do you ship?
We ship globally to grill enthusiasts worldwide! However, due to logistical constraints, we currently cannot ship to Asia and select remote areas.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivers in 10-15 days after dispatch
– Free Shipping: for orders over $50 via EMS, delivers in 15-25 days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days. During this time, we carefully pack your items to ensure they arrive in perfect condition.
Can I track my order?
Yes! All shipments include tracking. You’ll receive tracking information once your order ships, and you can monitor its journey to your doorstep.

Returns & Refunds

What is your return policy?
We stand by our products! If you’re not completely satisfied, you may return items within 15 days of receipt. Products must be in original condition for a smooth return process.
How do I initiate a return?
Please contact our support team at [email protected] to initiate a return. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account, depending on your payment method.

Product Support & Usage

How do I clean and maintain my grill?
Proper maintenance ensures longevity. For specific instructions, refer to your product manual. Generally, we recommend regular cleaning of grates, checking gas connections (if applicable), and using protective covers when not in use.
Where can I find assembly instructions?
Assembly instructions are included with your product. If you need additional assistance, contact our support team for help.
Do you offer recipes or grilling tips?
Yes! Join our community to receive exclusive grilling tips, recipes, and delivery updates. Transform your outdoor cooking into unforgettable culinary experiences!
Need more help? Our customer support team is here for you!
Email: [email protected]
Based at: 3761 Drummond Street, Bloomfield, US 07003