Delivery

At Out Griller Shop, we understand that getting your premium grilling equipment quickly and safely is essential to firing up your next culinary adventure. Based in Bloomfield, US, we are committed to providing reliable and efficient delivery services to our global community of grill enthusiasts. Whether you’re upgrading your backyard setup or grabbing a portable grill for an upcoming trip, we’ve got you covered with flexible shipping options designed for your convenience.

Shipping Options

We offer two main shipping methods to ensure your order arrives on time and in perfect condition. Both options are handled through trusted carriers like DHL, FedEx, and EMS, guaranteeing professionalism and tracking capabilities.

• Standard Shipping: For those who can’t wait to start grilling, choose our Standard Shipping via DHL or FedEx. This option costs $12.95 and delivers your order within 10-15 days after dispatch. It’s ideal for customers who want a balance of speed and affordability.
• Free Shipping: For orders over $50, enjoy Free Shipping through EMS. This economical option takes 15-25 days after dispatch, perfect for budget-conscious shoppers who are planning ahead. Note that free shipping is not available to Asia and select remote areas, as per our policy.

Order Processing and Delivery Times

Once you place an order, our team gets to work immediately. Order processing typically takes 1-2 business days, during which we carefully pack your items to prevent damage during transit. After dispatch, the delivery time depends on your chosen shipping method and destination. Here’s a quick breakdown:

• Standard Shipping (DHL/FedEx): 10-15 days after shipment.
• Free Shipping (EMS): 15-25 days after shipment.

Please note that delivery times may vary slightly due to customs processes or unforeseen circumstances, but we strive to keep delays minimal. Our customer support team is always here to assist with tracking updates—just reach out to us at [email protected].

International Shipping Details

Out Griller Shop serves grilling fans worldwide, excluding Asia and a few remote regions (due to logistical constraints). We’re proud to support global shipping with carriers like DHL, FedEx, and EMS, ensuring your products—whether it’s a high-performance Pit Boss grill or versatile griddles—arrive safely. All shipments include tracking, so you can monitor your order’s journey from our warehouse to your doorstep.

Returns and Refunds

We stand by the quality of our products, but if you’re not completely satisfied, you can return items within 15 days of receipt. Please ensure products are in original condition for a smooth return process. For details, refer to our Returns Policy or contact our support team.

At Out Griller Shop, we’re more than just a store—we’re your partner in creating unforgettable outdoor cooking experiences. Thank you for choosing us; we can’t wait to help you fire up the flavor!